RETURNS
We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.
If you want to return the item, please contact us within 30 days of receiving the order at rolirola@163.com or rolirolasz@gmail.com. If you have discovered our fault, please take pictures of the defected, or wrong case sent to you and attach them to the initial email with an explanation.
WARNING:Our goods all pass strict quality inspection when they leave the warehouse and are sent to your address in a closed state, You are able to return items unopened within 30 days of receipt. We don't accept returns or offer refunds on opened products or sales past 30 days. Once we receive your return, your payment will be refunded to your original payment method.
We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
Refunds for returned items will be issued to the original payment method you used when placing your order.
Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.
Please write “RETURNED ITEM” on the packaging so that certain misunderstandings could be avoided.
If you still have additional questions about returning the item, feel free to contact us at rolirola@163.com or rolirolasz@gmail.com